While James Buchanan made the first use of the term “usher,” borrowing on his previous experience in Britain, it was not until the latter part of the nineteenth century that the title came into general use. Before that the primary domestic needs of White House inhabitants were served by stewards and doormen, and only scattered references have been found regarding the household employees of the early presidents. As precursors to ushers, stewards were responsible for greeting guests and those with appointments to see the president, appropriating necessary items from merchants, and directing routine housekeeping duties. As the usher’s job does today, these positions primarily required “patience, administrative ability, shrewdness as a purchasing agent, and a deep sense of discretion.”⁵ The individuals who served in these capacities were seasoned and devoted functionaries often bridging multiple administrations and taking on varied tasks according to the fluctuating needs of each first family. For example, President Rutherford B. Hayes’s steward, William T. Crump, stayed on under James A. Garfield, and Crump’s diverse duties led him to care for the ailing Garfield after he was shot. President Chester A. Arthur chose to employ a steward, although he served also as valet, a man he already knew, to cater to his taste for a fashionable, well-groomed wardrobe, and his doorkeepers were ordered to “wear a bit of ribbon in the lapel of their coats to distinguish them from guests.”⁶

Perhaps the earliest, specific reference to such a varied managerial position at the White House was in the Polk administration, when Henry Bowman was appointed to the post of “steward.” Mrs. Polk favored a business role for the steward, and she desired an individual to act jointly as a purchasing agent, household manager, and contractor for services, rather than solely as doorman or maître d’hôtel. Bowman resided in the White House, in the anteroom to the right of the north entrance that had previously functioned as the doorkeeper’s, and he utilized the space as both his bedchamber and his household office. This space was appropriately situated to witness the arrival and departure of guests and to supervise official functions and household activities. It remains an office space devoted to the ushers’ use to this day. The signature role of the new steward was to play an official part in presidential business by registering people who came to call upon the president, “ushering” them upstairs, and announcing them to the president.⁷ It is by assuming these duties that the new title of usher gradually began to be applied to the steward’s position.

Although the early administrations had servants with various types and titles, the only managerial position listed in the 1835 Federal Register is the principal gardener. Other household employees around this time were apparently paid by the president, served under him, and were not on the government payroll. In 1855, a doorkeeper at the President’s House, Edward McManus, is listed in the Federal Register for the first time, at an annual salary of $600. In 1857, Thomas Stackpole is listed as the doorkeeper, and an assistant doorkeeper was added at a salary of $438, but by 1861, Stackpole was listed as a watchman.⁸ Mr. Stackpole’s authority was obviously diversified again over the following years, because it has been noted that the “first duty of Mrs. Lincoln’s day was a consultation with the steward [Stackpole]” regarding the daily activities of the household.⁹ Similarly, in 1865, Stackpole made an inventory of the property of the White House and below his name is written the title of steward.¹⁰ Stackpole’s varied duties during his tenure at the presidential residence underscore the way in which the phrase “other duties as assigned” concisely characterizes the environment in which an usher attends the presidential household and further suggest the interchangeable nature of early domestic job titles.

In addition to employees like Stackpole, several others who served as doorkeepers or in other capacities during the Lincoln administration and later are not listed in the Federal Register. To provide a special guard for Abraham Lincoln, four police officers from the Metropolitan Police were detailed for duties at the White House in late 1864 and early 1865. These were Alphonso Donn, John F. Parker, William H. Crook, and Thomas Pendel. Of these, Crook and Pendel remained at the White House for many years and are usually referred to as doorkeepers. However, in his memoirs, Colonel William H. Crook relates his appointment as “Executive Clerk to the President of the United States” on December 20, 1870, and his subsequent designation as “Disbursing Agent for the disbursement of the salary and contingent funds of the Executive Mansion” on March 3, 1877, by President Ulysses Grant.¹¹ It seems that trusted employees served wherever they could be most useful to presidential families—as doorkeepers, watchmen, stewards, and ushers.

William Slade, who was African American, was the first bonded steward or usher, under Andrew Johnson. He was likely the “William” who had served Lincoln as valet in 1864–65. After Slade, White House stewards, usually also referred to as ushers, were federal, bonded employees under the Department of Interior, appointed by the president. They managed much of the growing domestic staff, including the maids, footmen, cooks, and laborers, as well as the public funds appropriated by Congress for the Executive Mansion. The position was also responsible for keeping the keys to the locked pantry in which the White House valuables, such as the silver, gold plate, and china services, were stored, and it has been noted that President Arthur’s steward was under a bond of $10,000 as a result of his added accountability.¹²

Perhaps in official recognition that the administration of the presidential household was becoming increasingly complex, President Benjamin Harrison appointed Edson S. Dinsmore to the post of chief doorkeeper (also called chief usher) in 1889 at a salary of $1,800. By establishing a clear hierarchy within the ranks of the White House domestic staff, Harrison demonstrated the need for more focused management of presidential activities and the growing domestic workforce. Closely following his predecessor’s actions, President Cleveland placed William Dubois on the White House personnel payroll as chief usher in 1893, thereby firmly placing the Usher’s Office in a preeminent position over household affairs.

As the nineteenth century drew to a close, and communication and travel between Washington and foreign nations became easier, the White House began to receive international visitors. These brought to the halls of the Executive Mansion “standards of social life and an atmosphere of formality,” said Colonel Crook, “not previously practiced.”¹³ It fell to the Usher’s Office to establish specific protocols and consistently maintain a punctilious attitude about all household matters, small and large, seen and unseen. The authority to whom they turned for advice was Alvey A. Adee, third secretary (and sometimes second secretary) of State, rather a oneman protocol office. Clearly, it had been well demonstrated that a desirable, if not crucial, personality trait for any of these positions, but increasingly so for the usher, was adaptability. Howell G. Crim, chief usher between 1938 and 1956, charged that “Nothing is a problem . . . it’s all in a day’s work—and there is no such thing as an average day.”¹⁴ Over the years, it has become common practice for an usher to expect the unexpected, and an usher’s success hinges on the ability to “remain calm and unflappable at all times—even when searching the White House for Caroline Kennedy’s lost hamsters or hastily devising a cage for two wild tiger cubs Mrs. Kennedy sent word she was bringing back from India,” as West did during his tenure as usher.¹⁵

The advent of the Theodore Roosevelt administration brought further reorganization to the White House staff. Although First Lady Edith Roosevelt chose to retain final responsibility for the presidential residence, the president and his wife created a framework that formally ceded all remaining responsibilities held by the steward and doorkeeper to the chief usher. The last steward to hold the official position was Henry Pinckney, President Roosevelt’s personal valet, an African American prominent in Washington. Thomas Stone was appointed chief usher in 1903. In the reorganized White House, the Roosevelts’ usher staff included nine ushers, each answering to the chief usher. Six ushers were on duty at all times, and they managed the daily running of the White House, ordered needed supplies, hired and trained and, when necessary, released domestic staff, made arrangements for social events held at the White House, and ensured the comfort and security of each White House guest.¹⁶

With the arrival of President William Howard Taft and First Lady Helen Taft at the White House in March 1909, further innovations were instituted in the duties of the domestic personnel. A female housekeeper, Mrs. Elizabeth Jaffray, a Canadian, was employed to execute duties previously performed by the stewards. According to Mrs. Jaffray’s memoir, Mrs. Taft interviewed her for the position and plainly stated, “Mr. Taft and I are contemplating changing the plan of running the White House. There has always been a steward for the routine management, and outside caterers have been brought in for the State functions and great dinners. We are thinking of getting a housekeeper and manager and doing away with both the stewards and caterer.”¹⁷

Although the allotment from government funds for the housekeeping position was only $1,000 per year, Mrs. Jaffray accepted it and remained housekeeper for seventeen years. The ushers, relieved of their doorkeeper duties, were retained to perform tasks determined more in keeping with a management position. Although the Roosevelts had an extensive staff of nine ushers, the Tafts retained only two, Tommy Pendel and Irwin Hoover; the remaining seven were transferred to positions within the Executive Office. Irwin “Ike” Hoover, who had gone to the White House on May 6, 1891, to install the first electric lights and remained as White House electrician, was promoted to the usher’s force in 1904 by President Roosevelt. Under the Taft administration, he was elevated to chief usher, a post he held until his death in 1933.

With the appointment of Hoover as chief usher, the job began to take the shape familiar to us today. Meeting challenges similar to those of the modern ushers, Ike Hoover must have found his daily activities charged with both definition and contrast. While he navigated the daily rituals as executive head of the household, he was also in charge of the arrangements for the wedding of President Woodrow Wilson and Edith Bolling Galt, including obtaining the marriage license. Later he stood by Wilson’s side in the Usher’s Office as the president signed the war resolution that brought the country into World War I. Ike Hoover encapsulated the role of chief usher in the following explanation:

The Chief Usher passes judgment on the eligibility of every person who crosses the threshold. In consultation with the First Lady and the President, he makes all plans for any form of entertainment or hospitality, personal, social or official, and is present to see that the plans are carried out. He is responsible under the President and his wife for every guest, he is the keeper of precedents and he carries a figurative oil can with which to lubricate all frictions. He is on the job as much as sixteen to eighteen hours a day; Sundays and holidays are only words to him.¹⁸

Of Hoover it was once said, [he] “is the pivot around whom the Presidential ‘state’ revolves. There would seem to be no ‘spare part’ for him and no incitement toward any thought of one. Legitimate exaggeration would say about him that his tact makes him invisible and his experience makes him indispensable.”¹⁹ Hoover was destined to become the first in a short line of men who have expertly and efficiently served the presidency in this unique capacity.

Due to their direct responsibility for the personal comfort of the presidential household and their guests, the members of the Usher’s Office are often viewed as an “office family” by the presidents they serve and, as such, often develop special relationships with White House residents. Gary Walters, chief usher from 1986 to 2007, has said, “It is our responsibility, as servants of the presidency, to make sure that the president and first lady get the very best of care that we can provide.”²⁰ It is through this acute sense of responsibility and the intimate nature of their daily interactions that close bonds between the ushers, especially the chief ushers, and first families have been forged. Immediately following West’s death in 1983, Mrs. Kennedy asked First Lady Nancy Reagan to secure permission for him to be buried in Arlington National Cemetery as a tribute to his exceptional service to six presidents. Mrs. Kennedy once called West “the most powerful man in Washington next to the president,” and said, “I think he is one of the most extraordinary people I’ve ever known.”²¹ In honor of his dedicated service, President Reagan graciously made an exception to Arlington’s rules, which permit burial only of career military personnel or recipients of military awards, unless the president decides otherwise. A more light-hearted tribute was bestowed by Mrs. Reagan when she chose to name her Cavalier King Charles Spaniel Rex, as a reminder of the loyal and faithful service of Rex W. Scouten, chief usher to four presidents. Scouten returned from retirement to become curator of the White House for the Reagans.

Currently, the Usher’s Office operates with a staff of seven, including a chief usher, deputy chief usher, four assistant ushers, and one executive assistant. Working two shifts a day, the ushers administer a residence of 132 rooms, manage official and ceremonial events ranging from formal state dinners to holiday receptions, and oversee a vast collection of fine and decorative arts. In essence, the Usher’s Office manages one building utilized in three unique ways—a private home, a venue for events, and an historic house museum. But first and foremost, the White House is a home. All decisions must be balanced against the maintenance of privacy and the preferences of the first family.

To more effectively illustrate the job responsibilities of chief usher and modernize the job title, the designation was augmented in 2007 to “director of the Executive Residence and chief usher.” Appointed by President George W. Bush, the first person to hold this new title is Stephen W. Rochon, a retired rear admiral in the U.S. Coast Guard with a background in personnel management, strategic planning, and effective interagency coordination.

Although the traditional title has been modified slightly, there remains an undercurrent of pride in the Usher’s Office. Its long-standing tradition of service makes it able to transcend political parties and personalities. Ike Hoover closed his memoir with these thoughts about his staff, “They seem to feel and appreciate the importance and responsibility of their positions. Especially among the older employees, those who have been through several administrations, there is a loyalty born of time and experience. Administrations change from one political faith to another, but these old fellows go on serving faithfully.”²² More than forty years after Hoover penned those thoughts, West wrote, “My loyalty was not to any one President, but rather, to the Presidency, and to the institution that is the White House.”²³ Similarly, Walters acknowledges that the legacy of the Usher’s Office is based on deep respect for the privacy of the first families, which, in turn, fosters credibility between them and the domestic staff. In a 2007 C-SPAN interview at the time of his retirement Walters emphasized that the White House is “first of all a home.”²⁴

Elizabeth Jaffray, housekeeper at the White House from 1913 to 1925 once observed that the presidential residence “is no remote castle, but a plain white house—a home full of the hundred and one petty details, triumphs, worries, heartaches, and pleasures that every home faces.”²⁵ It is these so-called petty details that the ushers manage for White House residents. No detail is considered insignificant when it relates to the material comfort, privacy, or well being of the first family. However, to every extent possible, it is also the responsibility of the ushers to make the mechanics of their work invisible, creating a seamless and smoothoperating household. Ushers, wrote Willets in 1908, have had the privilege of overseeing the “humor and wit of the State dinner, the romance and marriage and honeymoon of Presidents, their brides, their sons, their daughters, . . . fun and frolic on festive occasions, . . . historical ceremonies, . . . and occasions of gaiety, then of gloom.”²⁶ In essence, the same holds true today.